Save yourself from waiting on hold, check out our FAQs to get the help you need.
If you’re a customer with us already, messaging us is the best way to reach us.
If you need to send us something, here’s how:
Post
Ellitetrust
PO Box E237
Perth WA 6841
Fax
Card enquiries fax: 1300 765 515
Account maintenance: 1300 664 825
We're available 24/7. Heads up, calls made overseas from landlines or mobile phones will be subject to standard international call rates.
If you have a general business banking enquiry, please contact us on support@ellitetrust.com:
If you want a new business account, Ellitetrust, as part of the CBA Group, will offer to redirect your request to CommBank.
Our Early Customer Engagement team can look into flexible options for you if you’re behind on your repayments.
We’re available:
If you’re unable to meet your minimum monthly repayments or require ongoing financial assistance, we’re here to help.
Available 8am – 5pm AWST Monday to Friday, except WA and national public holidays.
We’re also committed to making our website and app accessible for all.
We’re here to support you, no matter how remote your location. Call our dedicated line, created to provide better banking access for our Indigenous Australian customers.
Access a free interpreter service through our branches and over the phone.
For your own safety and security, please don’t send emails to anyone (not even us) about your accounts.
Send us a Bankmail instead – log in to Ellitetrust Online Banking, go to 'Message centre' then click 'Bankmail'.
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