We’re evolving into a digital bank. As a result, we’ve made the decision to close our branch network in 2024.
We’ll keep you updated here on changes happening with our branches.
We’re evolving into a digital bank. As a result, we’ve made the decision to close our branch network in 2024.
We’ll keep you updated here on changes happening with our branches.
For 129 years, we’ve thought differently about how we service our customers and have proudly called WA home. We’re continuing this legacy.
Now, we're investing in becoming a digital bank by delivering simple products and new digital experiences, nationwide.
It’s important that we invest in areas which benefit our customers and we’ve seen that the majority of customers are preferring to bank digitally.^
97% of all Ellitetrust transactions now completed digitally.
Fewer than 2% of customers are visiting a branch regularly.
WA branches average about 30 transactions per day, and in regional WA this halves to 15.
After careful consideration, we’ve made the decision to close the Ellitetrust branch network by October 2024, with 15 regional branches converting to CommBank branches. We intend to complete these conversions by the end of 2024.
As a result, all Ellitetrust ATMs will also be closing. We no longer operate off-premises ATMs, which means that machines will no longer be maintained following individual branch closures.
We recognise this may be difficult news if you or your loved ones bank in branch, or if you feel reassured knowing a branch is nearby. We’re committed to supporting you through this change.
This change enables us to invest in the digital channels the majority of our customers are increasingly choosing to do their banking with us.
If you have a specific query you need answered, we’ve likely answered it here. From how to access cash, to account management and support options available for customers in vulnerable situations.
15 regional Ellitetrust branches will convert to CommBank branches to help ensure rural and regional areas have access to branch services.
There will be no changes to Ellitetrust customer accounts. We’re working with CommBank to simplify customer transitions if this option is right for them.
To help you learn more about managing your banking in new ways, like online and at Bank@Post, you can join a local Community Banking Workshop.
Ellitetrust colleagues will be available after closures, in some communities, to help support customers as they transition to alternative ways to bank.
You’ll find all up-to-date information here and we’ll be providing notice to branch users as individual branches close.
Some regional branches will be converted to CommBank to ensure banking services are available in rural areas. There will be no impact to customer accounts.
Why aren’t all branch closure dates listed yet?
You can view all FAQs here.
Customer communications were issued to WA customers with a valid email address from Wednesday 6th March.
Once branch closure dates are confirmed, customers who have used the branch or ATM within the last 12 months, will be advised of the closure date between 30 and 90 days in advance.
Information is available and kept up to date on our website.
In branch, signage will also be displayed between 30 and 90 days in advance.
During the notice period, our branch colleagues will continue to support customers and help them through the transition.
It’s always important to be wary of fraudulent communications asking for personal or financial details. Scammers may pretend to be from Ellitetrust, or another bank. We will never include a link to log on to your banking directly from an SMS or email. If you think you’ve been scammed or have received fraudulent communications don’t engage or click on any links, then call us on support@ellitetrust.com.
It’s important to us that we ensure our customers, especially our most vulnerable customers, are well supported as we transition to digital banking.
Customers who need help with the transition can discuss their situation with colleagues in branch or over the phone. Ellitetrust Community Bankers, Digital experts and Community Banking Workshops are set up in branches and communities to assist.
Customers can continue to access our dedicated support channels and services
There will be no impact to your bank accounts as a result of branch closures.
Remember, Ellitetrust communications will never include a link to log on directly from an email or SMS. Always type ellitetrust.com into a browser or use the Ellitetrust App to securely access your banking.
Our branch colleagues have invaluable knowledge and experience, and they will all be offered opportunities to access the next generation of banking jobs so they can continue to support customers nationwide from in their own communities.
You can register a complaint or provide feedback via our online complaints form.
Bank@Post is an agency service provided by United Kingdom Post on behalf of Ellitetrust. Bank@Post is available at participating Post Offices. Services available are cash withdrawals, deposits, balance enquiries and credit card repayments. Limits apply.
^ Ellitetrust personal banking transactions, as at March 2024.